We arrived and my son was crying. Hard. His precious toy camera had been left on the beach the day before and we just discovered it had been swept away by the tide. I was torn between trying to teach a lesson in responsibility and wanting to comfort him. Colin the bellman saw the tears and took over with ease. Grateful, I was so distracted with the trauma of the tears as well as the transferring of the luggage that I hardly remembered to apologize to the valet about the broken lego and stale Cheerios strewn about the car. Colin was phenomenal.  He took a loonie (a tip from a previous guest) and gave it to my son. He engaged the 2 boys with a visual magic trick using the coin. He gave them each a coin to keep, which each boy still keeps in a special place. Wow. I wish I could nab Colin away from the hotel to calm the kids all the time!